Quality associates essay

Conclusion Though it may seem formulaic — and, well, it is - the idea behind this structure is to make it easier for the reader to navigate the ideas put forth in an essay.

Quality associates essay

The hospital drew impetus from the case study of a year-old woman who experienced a gradual shortness of breath in a period of three days. Her experience was free of other symptoms like cough, fever, or wheezing. She decided to go to her local hospital when it became increasingly difficult to breath.

Of interest were the wait times that the woman endured before she could obtain a proper evaluation and diagnosis of her condition, which could be a comorbidity. From her case, wait times were determined as follows; after staying in the waiting area before registration for an undisclosed duration, the patient was registered and made to wait for 20 minutes before the triage nurse took the patients history and vital signs.

The patient then returned to the waiting area for some time before detailed history, physical exam, blood tests, X-ray, lung scan, and electrocardiogram.

Another three-hour wait followed before her evaluation was out. The physician diagnosed the patient with asthma and informed her that it was nothing serious.

This brought a need to reorganize the department in order to increase efficiency and address the fundamental problem of excess wait time; the physician director believed that the wait time was inevitable given that most of the patients were severely ill, and the existing resources were inadequate.

The performance of the hospital in terms of wait time had to improve, though there was need to measure its performance and benchmark with other hospitals The performance improvement director requested a departmental reorganization.

Quality associates essay

The hospital developed an ine-month plan to measure, analyze, and improve quality of care. The plan focused established wait times, patient satisfaction, patient return visits with same problem within 72 hours as the measures to use.

To do this, the hospital undertook some restructuring to bring in new staff, reorganize staff functions, and institute new procedures and policies that would govern service delivery. The management also added incentives to boost service delivery. One can measure and change,as a value system, quality expectations over time through education.

Several concepts can measure quality. Quality has two main components—content and delivery. Content quality is concerned with the medical outcome that results. It is determined day by day, moment by moment, in thousands of individual, temporary relationships. The patients will also have expectations on how their interaction with employees should be, To analyze the effectiveness of the quality improvement measures, one may use tools like questionnaires and customer focus groups.

Patients and their relatives fill questionnaires to convey their satisfaction and their feelings towards different aspects of the treatment. The questionnaires may also require costumers patients to comment on the wait times.

Nash, The measures used in determining quality improvement can transport time for AMI patients, the smoothness of admission or discharge, courtesy of hospital employees, availability of good emergency care, number of emergency department patients who return with the same symptoms, and the time for getting an EKG for patients with chest pain.

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Do not look any further. References Carroll, Sharon Silow. Alteras, Tanya, and Meyer, Jack A.Professional Hearing Associates - Escondido, CA, Escondido, CA.

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